A Global IT and Business Executive, with over 25 years of extensive International experience. An all rounded Executive with exceptional and broad experience in Sales, Account Management and Customer Service in various industries including: E-Commerce Logistics, Container Terminals, Telecommunications and International Banking,
o Passionate leader who successfully led teams through change by facilitating, coaching, mentoring and motivating staff for success;
o Established leader with extensive experience in managing small and large multi-cultural teams in Singapore, Hong Kong, USA, Australia, Denmark, Spain and India through transformations to meet business strategies and organizational changes;
o Comprehensive experience Global Customer Service and Global Account management experience;
o Deliver Customer Service quality, by being highly customer focused and ensuring operational best practices, metrics, tools and processes are delivered and maintained for higher levels of customer satisfaction. Over achieving annual CSAT Net Promoter Scores each year.
o Extensive experience in Project management and integration of M&A.
Specialties: General Management, Customer Service, Project management and Business Integration.
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